Privacy Policy

Mission Statement:

To increase quality of life and longevity through the understanding of genetics.

CytoGenX Online Privacy Policy:

CytoGenX medical genetic laboratories respects an individual’s right to privacy and are committed to protecting the confidentiality of all patient protected health information (PHI) collected during our diagnostic testing procedures.

CytoGenX encourages you to read this Notice of Privacy Practice prior to using this site so that you will fully comprehend the commitment we have to protecting your PHI. By using this site and submitting information though this site you acknowledge that you have read this statement and consent to the terms of this Notice of Privacy Practice. Should you have any questions about this policy write to us at:

1212 Rte 25A
Stony Brook, NY 11790

What personal information we collect on-line:

CytoGenX will collect information that positively identifies you (“personal information”) on-line only when you voluntarily provide it to us through our site. For example, when you choose to register on our site, we may ask you to provide some personal information, such as your first and last name, mailing address, telephone number and/or e-mail address. We also may collect information that will allow you to establish a username and password. In addition, we may collect information that you voluntarily provide to us through responses to questionnaires and customer satisfaction surveys.

How we use personal information we collect on-line:

A) Internal uses
Your personal information may be used within CytoGenX (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our web site, (3) to process or collect payments made in connection with our services to you, and (4) to evaluate our services and products and to conduct customer surveys.

We also may use your information within CytoGenX, with your consent, to send you information that may be of interest to you.

When you register on-line for one of our online services, you may be given the option of receiving periodic informational/promotional mail or email from CytoGenX. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile at any time.

B) Disclosure of personal information to third parties
We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this web site. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.

However, please be aware that if you have questions about our services or need technical assistance with our site and choose to contact us by e-mail, please exercise caution when sending sensitive information by e-mail as e-mail is not a secure means of communication. We can not guarantee that our web site is 100% safe from illegal tampering or “hacking”.

We also may share aggregate, non-personal information about web site usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.

Collection, Use and Disclosure of Non-personal Information

In order to provide better service, CytoGenX may use a “cookie.” Cookies are small files that your Web browser places on your computer’s hard drive. We may use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you. We also may use cookies to keep track of information about your current “session” which will be discarded as soon as you log out or close your Web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose.

How we protect information online:

It is our policy to protect your account information against unauthorized access or release. We use 128-bit encryption when we ask for or provide personal or confidential information. Also, some personal data, such as your password and test results, will be stored in encrypted form. As noted above, please exercise caution when sending sensitive information via e-mail, as e-mail messages do not have the security features that are built into our website.

In addition, we have procedures that limit CytoGenX employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Links to other sites:

We want to provide users of our site with information, services and products that are valuable to them. Featured programs and other site content within the CytoGenX site may link our users to third party sites. CytoGenX does not control and is not responsible for the privacy policies or practices of any third-party site. If you link to third party sites from CytoGenX, we encourage you to consult the privacy policy of each site you visit.

Your consent:

By using our web site, you consent to the collection, use and disclosure of information as described in this policy.

Changes to this privacy policy:

We may change this privacy policy from time to time, so please check back often. We will let you know that the policy has been changed by changing the effective date at the bottom of this page. We will always let you know the information we collect, how we use it, and the circumstances under which such information may be disclosed by us.

Last updated August, 2010

The content of this website is provided to supplement and not meant to be a substitute for medical advice. Patients with specific questions about genetic counseling or testing should contact their healthcare provider or contact CytoGenX directly.